harina plus Privacy Policy

1. Data We Collect

When you register and use harina plus, we collect several categories of personal information to provide you with a safe, functional, and enjoyable gaming experience. The types of data we collect include:

• Account information: Full name, date of birth, email address, username, and encrypted password provided during registration.
• Identity verification data: Government-issued ID details and selfie verification where required under our Know Your Customer (KYC) obligations.
• Financial information: Philippine Peso (PHP) deposit and withdrawal transaction records, e-wallet reference numbers, and payment method identifiers. We do not store full card or bank account numbers on our servers.
• Device and browser data: IP address, device type, operating system, browser version, and screen resolution collected automatically when you access the platform.
• Usage data: Pages visited, betting history, session duration, click patterns, and feature interactions recorded to improve platform performance and personalise your experience.
• Cookies and tracking data: Session cookies, preference cookies, and analytics identifiers stored on your device as described in Section 3.

We collect only the minimum data necessary for the purposes described in this policy. harina plus does not collect sensitive personal information such as biometric data, racial or ethnic origin, political opinions, or health data unless explicitly required by law and disclosed to you in advance.

2. Purpose of Data Use

harina plus uses the personal data it collects for clearly defined, legitimate purposes that are directly connected to operating a safe and compliant online gaming platform for Filipino members. We do not use your data for purposes beyond what is described here without first obtaining your consent. The primary purposes for which we process your data include:

• Creating and managing your member account and verifying your identity in line with regulatory requirements.
• Processing PHP deposits, withdrawals, and bet transactions accurately and securely.
• Complying with anti-money-laundering (AML) obligations and reporting requirements under Philippine law.
• Detecting and preventing fraud, unauthorised account access, and platform abuse.
• Improving platform features, game offerings, and mobile performance based on anonymised usage analytics.
• Providing customer support and responding to account-related enquiries submitted to [email protected].
• Sending account-related notifications such as transaction confirmations, security alerts, and policy update notices.

We will not use your personal data to send unsolicited commercial marketing communications without your prior consent. Where we do send promotional communications, you will always have the option to opt out through the preferences available in your account settings or by contacting our support team directly.

3. Cookies & Tracking

harina plus uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how members interact with the site so that we can continue improving it. Cookies are small text files stored on your device when you visit harinaplus.net, and they do not contain executable code or personally identifiable information on their own. The following types of cookies are used on the platform:

• Essential cookies: Required for the platform to operate, including maintaining your login session and securing form submissions. These cannot be disabled without affecting core functionality.
• Preference cookies: Store your language, display, and notification settings so that your chosen configuration is remembered between visits.
• Analytics cookies: Collect aggregated, anonymised data about page visits, session lengths, and navigation paths to help us understand usage trends and prioritise platform improvements.
• Security cookies: Help detect suspicious activity, prevent cross-site request forgery (CSRF), and protect your account from unauthorised access attempts.

Most modern mobile and desktop browsers allow you to manage, restrict, or delete cookies through the browser settings menu. Disabling essential cookies may prevent you from logging in or using certain platform features. harina plus does not use third-party advertising cookies or sell cookie-derived data to advertisers or data brokers.

4. Data Storage & Security

All personal data collected by harina plus is stored on secured servers with access controls, encryption at rest, and regular security audits. Passwords are stored as salted cryptographic hashes and are never stored in plain text; our support staff cannot retrieve your password and will never ask you for it. Data transmission between your device and the harinaplus.net platform is protected using industry-standard TLS (Transport Layer Security) encryption, ensuring that information exchanged during login, registration, and transactions cannot be intercepted by third parties. harina plus retains personal data for as long as your account remains active and for such additional period as required to comply with Philippine legal and regulatory obligations, including AML record-keeping requirements. When data is no longer needed for any legitimate purpose, it is securely deleted or anonymised in accordance with our internal data retention schedule. While we apply robust security measures, no online platform can guarantee absolute security; in the event of a data breach that affects your rights and freedoms, harina plus will notify you and the relevant Philippine authority in accordance with the Data Privacy Act's breach notification requirements.

5. Sharing Data With Third Parties

harina plus does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your information with carefully selected service providers who assist us in operating the platform, but only to the extent necessary for those specific functions and subject to strict contractual data protection obligations. Categories of third parties with whom data may be shared include:

• Payment processors: PHP e-wallet and payment gateway providers that process your deposit and withdrawal transactions. These partners receive only the transaction-specific data required to complete the payment.
• Identity verification providers: Third-party KYC service providers used to verify age and identity where required. Data shared is limited to what the verification process requires.
• Platform infrastructure providers: Cloud hosting and content delivery network providers that store and serve platform data under confidentiality agreements.
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or lawful regulatory request, harina plus may disclose member data to the appropriate government bodies. We will only do so to the minimum extent legally required.

All third-party partners are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection law. harina plus does not permit third parties to use member data for their own independent marketing or analytical purposes.

6. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its implementing rules, every harina plus member has the following rights with respect to their personal data:

• Right to access: You may request a copy of the personal data harina plus holds about you at any time by contacting [email protected].
• Right to correction: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account details directly from your account settings page.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or any processing based on our legitimate interests.
• Right to data portability: Where technically feasible, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to file a complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please email our support team at [email protected] with a clear description of your request. We will respond within the timeframe required by applicable law and may need to verify your identity before acting on certain requests to protect your account security.

7. Protection of Minors

harina plus strictly prohibits the registration and use of the platform by individuals under 18 years of age, in accordance with Philippine regulations governing online gaming. The platform does not knowingly collect personal data from minors, and we implement age verification measures during the registration process to enforce this requirement. If a parent or guardian becomes aware that their minor child has provided personal data to harina plus without consent, they should contact our support team at [email protected] immediately so that the account can be closed and all associated data permanently deleted. In the event that we discover a minor has created an account, we will take immediate steps to terminate the account, forfeit any associated balance, and erase the personal data collected in connection with that account as required by the Data Privacy Act. harina plus also encourages parents and guardians to use appropriate parental control tools on shared devices to prevent minors from accessing online gaming platforms. Protecting young people from the potential harms of gambling is a responsibility that harina plus takes seriously alongside our responsible gaming commitments, which are detailed on the Responsible Gaming page.

8. Policy Updates

harina plus reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, the "Last updated" date at the top of this page will be revised accordingly, and we will take reasonable steps to notify active members of significant amendments through the platform or via the email address associated with your account. We encourage you to review this Privacy Policy periodically to remain informed about how your data is protected. Your continued use of harinaplus.net following the posting of an updated Privacy Policy constitutes your acceptance of the revised version. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting [email protected]. The most current version of this policy will always be accessible at harinaplus.net/privacy-policy.

9. Contact & Data Protection Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or how harina plus handles your personal data, our support team is available to assist you. You can reach us by email at [email protected] — please include your registered username and a clear description of your enquiry so that we can respond efficiently. harina plus is committed to acknowledging all privacy-related requests promptly and resolving them in accordance with the timelines prescribed by the Data Privacy Act of 2012. For formal complaints that cannot be resolved directly with our team, you have the right to contact the National Privacy Commission of the Philippines. We take every data privacy concern seriously and will work transparently with members to address any issues that arise in connection with the handling of personal information on the harina plus platform.

Contact: [email protected]  |  harinaplus.net/privacy-policy